Direct messages, comment replies, and scheduled posts — in the same inbox as WhatsApp.
Instagram DMsWhatsApp · Instagram · Messenger
One inbox for WhatsApp, Instagram, and Messenger
Your team replies from a single dashboard. Your customers never know the difference. You keep full ownership of your own WhatsApp Business Account and Meta accounts — AutomateReach provides the software.
- Your own Meta accounts
- Shared team inbox
- Pay Meta directly for messaging
Included with every plan
WhatsApp, built for a real team
A shared inbox where your whole team sees every conversation, picks up where a colleague left off, and never double-replies. Message templates get submitted straight to Meta for approval. Campaigns go out to your contact list with delivery reports you can actually read.
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Shared inbox
Two-way conversations with agent assignment, so ownership is always clear.
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Contacts and groups
Import, organise, and sync through the ingest API.
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Message templates
Create, submit for approval, reuse from a library.
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Broadcast campaigns
Delivery and engagement reports you can actually read.
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Automation
Keyword replies, welcome messages, away messages, and quick replies.
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Smart link tracking
See which links your customers actually open.
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Quality monitoring
Number and message quality, at a glance.
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Developer API
Outbound webhooks and an ingest API for your own systems.
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Secure connection
Connect your WhatsApp through Meta's own secure sign-in.
Add channels when you're ready
Turn on more channels without switching tools
WhatsApp is always included. Add Instagram, Facebook Messenger, or Meta Lead Ads to the same inbox whenever your business needs them — each one connects through your own Meta account.
Facebook Messenger
Page inbox, comment management, and scheduled Page posts.
Facebook commentsMeta Lead Ads
Instant Form leads from Facebook and Instagram ads, delivered straight into your contact list.
Lead AdsGetting started
How it works
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1
Connect your own WhatsApp Business Account through Meta's secure sign-in
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2
Add Instagram, Messenger, or Lead Ads if you need them
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3
Your team manages every conversation from one dashboard
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You pay Meta directly for messaging — AutomateReach bills only for the software
Ownership
You keep your accounts. We provide the software.
Your WhatsApp Business Account, Meta Business Portfolio, Facebook Page, and Instagram account stay yours — fully owned and controlled by your business. AutomateReach never takes ownership of your Meta accounts or your customer conversations.